This website “www.mokandton.com” (“Site” or “Website”) is owned and operated by PASSIONATE PEOPLE PVT. LTD. company (“Company”, “MOK & TON” “We”, “Us”, “Our” and terms of similar meaning) for the marketing, sale and distribution of its range of footwear branded “MOK & TON” (“Products”) for men, women and children. Bags and accessories branded “Collection” for men and women.
Selection of the products, and completion of sales and purchase of the products through the site is provided to the user and/or customer (“You”, “Your”, “User” as applicable) subject to the terms and conditions of the shipping and return policy as set out herein, and as may be amended from time to time in the manner as set forth herein below (“S&R Policy”). Please be advised to read the policies carefully before purchasing the Products.
To order MOK & TON branded shoes online one must shop on our website. All orders are then subject to acceptance by the company and to the availability of stock at the time of placement of the order.
SHIPPING & DELIVERY
We offer free shipping on online paid orders.
General Shipping Information
All orders are dispatched within 24 – 48 hours of placing the order.
Delivery time would be between 4 – 6 working days depending on your location. We ship all our products via Professional Couriers. As soon as the order is shipped we will send you a tracking ID. For more details please read ‘Tracking Order’ section.
These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Kindly note there might be a delay during National holidays and festivals.
We provide safe and secure payment options and the following payment options are available for you to purchase our Products:
In addition, we offer free shipping on orders paid through Cards, UPI and Internet banking.
We currently are not offering the COD facility within India.
All prices of the products on the website will be displayed in Indian Rupees (INR). If
your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, but only after we receive a confirmation from the bank.
You agree and acknowledge that the company uses third-party payment processors (“Payment Processors”) for any payments made on the site. The processing of all payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to these policies.
You understand, accept and agree that the payment facility provided by us is neither a banking or financial service but we are merely a facilitator providing an electronic, automated online electronic payment.
Once your order is successfully placed and accepted by us, you will receive a confirmation over Email and text message from MOK & TON. This mail will contain all the details related to your order. Please note that there may be certain orders that we are unable to process for reasons including but not limited to availability of stock, inaccuracies or errors in product or pricing information, unidentifiable or invalid address etc. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We will contact you if all or any portion of Your order is cancelled. If your order is cancelled after your net banking/ credit card/debit card/UPI has been charged, the said amount will be reversed back to your account. In event the company is unable to process your order for any reason whatsoever, the company is not liable to you, except to the limited extent of refund of any amount received from you towards the order. You will not be able to cancel orders that have already been processed and shipped
Taxes & Duties
All taxes and duties are included in the price mentioned. Please note all information on this page is related to shipping in India
We do not currently offer international shipping options. Special requests can be handled with prior confirmations.
Please contact customer service at: MOK & TON
Phone: +91 9745 442 441
If you have a tracking or delivery number, you can track your order by clicking our delivery partner links provided in your shipment confirmation Email. If you did not receive Email, please check your spam folder. Tracking may not appear online for up to 24-48 hours in some cases, so please wait until the shipper scans your package and updates it on their website.
Non Availability on Delivery
Our delivery partners will attempt thrice before an item is returned to our warehouse. Please make sure, you add your available phone/mobile number in the shipping address while you place an order, this will speed up the delivery process.
Proof on Delivery
For some delivery locations & for some high value products, our delivery partner may require a valid ID proof for delivering the good. Please call us at customer care number if you have any questions
Though we use some of India’s largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your MOK & TON products reach you. In case of any queries, doubts or any random thoughts we are happy to be at your service. Just drop us an Email at firstname.lastname@example.org
EXCHANGE, CANCELLATION & REFUND POLICY
At MOK & TON we invest a great deal of effort and time in making each pair.
If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at email@example.com and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the product.
They may request for further information/photographs to assess your return request. Please do assist them.
How to exchange?
You must dispatch the product within 7 days from the date it was delivered to you. You will be required to share 2 photos of the product delivered to you to initiate an exchange process. Please note that we offer only one free exchange.
For Exchange, please ensure that the product is in its original condition and packaging along with tags. Item(s) which show signs of wear and/or being worn before will not be eligible for exchange. We would require all original papers/invoices to be returned with the product. We would need 2 photos of the product delivered to you for initiating a reverse pick up
PASSIONATE PEOPLE PVT. LTD. reserves all rights to inspect the condition of all the MOK & TON products before processing any returns or exchanges.
Product specific policies for Refund:
Items should be returned in the original condition you had received them in. Please understand that we cannot accept returns under the following instances:
- Damages due to misuse of product,
- Products with tampered or missing serial or UPC/barcode numbers or labels.
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.
After we receive the shipment we conduct an inspection to confirm if the shoes are in an acceptable condition or not. We also compare the shoes with pictures taken of the products before we shipped them to the customer.
Upon confirmation, as per the return policy, we will refund the amount back to the customer if the return process is initiated within 15 days of receipt. In case of net banking/ credit card/debit card/UPI payments, the amount deducted will be reversed as soon as possible.
TYPE OF INFORMATION COLLECTED
Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet Your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so we collect personal, non-personal and other information and correspondences from you that we consider necessary for achieving this purpose as detailed below (such information and correspondences hereinafter collectively referred to as “the Information”).
Personal Information: In order to provide our full range of products and/or services, we may obtain via your usage of the site and/or collect the following types of personal information from you (as applicable) including but not limited to
- your name;
- postal address/ Email address;
- your feet size and preferences;
- your credit card/ debit card/ bank account details;
- telephone number/;
- mobile number;
- third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information.
Mobile: +91 9745 442 441